Today's TV Webcast Schedule

 

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LangZH
faq_bullet How do I listen or watch the radio and TV live webcasting?

The rthk.hk Webcast offers the following 3 modes for your choices. You need to download and install the below free software on your computer:

a. faq_image001 Windows Media Version – download a Microsoft software “Windows Media Player” at http://www.microsoft.com/mediaplayer

b. faq_image002 Real Player Version – download a RealNetworks software “Real Player” at http://www.real.com (*Only the Basic Player is free-of-charge.)

c. faq_image003 High Quality Version (Only for radio live broadcasting) – download a Octoshape plug-in software (For details, please read go to “How to install “High Quality Version”?)



faq_bullet Why my computer makes no response after I have clicked the “listen” or “watch” icon on the player with “Windows Media Version”?

The “Windows Media Player” on you computer probably has not installed the below media file type. Please follow through these steps to set your “Windows Media Player”.

 

Step 1: Open Windows Media Player

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Step 2: Select “Tools”

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Step 3: Select “Options”

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Step 4: Select “File Types”

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Step 5: Click “Select All”
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Step 6: Click “Apply”
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Step 7: Click “ OK”
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Step 8: Reopen Windows Media Player


* For Vista users, please refer to the below URL:
http://windows.microsoft.com/zh-HK/windows-vista/Change-which-programs-Windows-uses-by-default


faq_bullet Why sometimes it shows "Failure to play with file extensions: smil / smi / ram / ra / rm" after I have clicked the "listen" or "watch" icon on the player with "Real Player Version"?

The “Real Player” on you computer probably has not installed the below media file type. Please follow through these steps to set your “Real Player”.

If you are using Real Player 8
1. [View] -> [Preferences] -> [Upgrade] -> Select [Always Play RealNetworks Media with RealPlayer]
2. [View] -> [Preferences] -> [Upgrade] -> [Auto Restore Settings] -> Select [SMIL Document], [Real-Time Streaming Protocol], [RealAudio Clip], [RealMedia File], [RealVideo], [RealMedia VBR File], [RealText Clip] -> [OK] -> [OK]


If you are using RealOne Player
1. [Tools]->[Preferences]->[Media Types]
2. Select [Always play with RealOne Player] in the following Media types
SMIL Multimedia Presentation
RealMedia
RealAudio
->[OK]

 

 

 

 

faq_bullet What is radio live on “High Quality Version” faq_image003 ?

The P2P technology is applied to radio broadcast with the “High Quality Version”. We utilize not only the server resources but also make room for reasonable use of any idle resources from the individual computer. As a result of minimal usage of bandwidth, all users can enjoy smoother run on clearer sound quality brought by rthk.hk Webcast on live.

 

 

 

faq_bullet What system is required for loading a player with "High Quality Version"?

A player with “HQ Version” supports different operating systems, including Windows2000 / XP / Vista / 2003 / 7, Mac OS X and Linux. To enjoy the "HQ version", you only have to install Internet Explorer / Firefox / Chrome / Safari together with Flash Player 9.0.98 or at a higher version.

 

 

 

 

faq_bullet How to install "High Quality"?

A. Automatic Installation
i. Listen to radio on live, select faq_image003
ii. Execute Java Authentication
iii. Install Octoshape Plug-in
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B. Manual Installation
- Please go to Octoshape (http://octoshape.com/plugin/get.asp) to download a player of the latest version.

 

 

faq_bullet How to uninstall a player with "HQ Version"?

Click [Start] -> [All Programs] -> [Octoshape Streaming Services], Select [Uninstall Octoshape Streaming Services].

 

faq_bullet Why I still cannot listen to rthk.hk programmes after a player with “HQ Version” is installed?

Please close your browser and try again. If still fails, you have to re-install the HQ versioned player.

 

 

faq_bullet Where can I get the service information of “HQ Version”?

Please refer to the following URL for more information:
http://octoshape.com/faq/faq.asp

 

 

faq_bullet When I am listening to live broadcast, why the player will sometimes get buffered or unsmooth or even go offline?

There are a number of possible reasons, such as:

 

a. Internet connection is instable or inadequate in speed;

 

b. User’s computer is in progress of automatic data-downloads (such as Windows Automatic Updates, auto-upgrade of anti-virus mechanism);

 

c. User’s computer is running a programme or webpage that requires bandwidth to a large degree. For example, simultaneously download files or videos from online websites, etc.

 

According to actual needs, you may turn off individual program / web page and try again later. You can even enquire about the network issues from your Internet Service Provider (ISP).