Listen to #Hashtag Hong Kong every Sunday morning at 8.15
Focussing on issues affecting civil society, we'll hear from representatives of NGOs, associations, statutory bodies, and non-profit groups.
(Sundays 8.15am - 8.25am)
Grace Chan, Art Therapist at the Providence Garden for Rehab, The Hong Kong
Sheng Kung Hui Welfare Council
Good morning, I am delighted to share with you the health benefits of Art Therapy
today. The Providence Garden for Rehab in Tuen Mun is one of the largest rehabilitation buildings in Hong Kong, operated under the Hong Kong Sheng Kung Hui Welfare Council. This centre provides innovative and multidisciplinary rehabilitation services to around 1,000 individuals, including people in recovery and persons with
intellectual or physical challenges.
The Providence Garden for Rehab focuses on holistic rehabilitation, it is community-oriented and advocates for integrated body-mind-spirit development. We aim to enhance the living standards of our service users, so that they can live independently in a caring and accepting environment. Also we hope to promote their integration into the community through various rehabilitation programmes, with a particular focus on art therapy.
Art Therapy combines the creative process with psychotherapy, guided by qualified art therapists. This approach has been shown to reduce stress and anxiety, resolve emotional conflicts, improve self-esteem and self-awareness, and alleviate physical pain.
Research over the past two decades has demonstrated the significant positive effects of the arts on health and well-being. In 2019, the World Health Organisation (WHO) European Region issued a report based on over 3000 studies, identified a major role for the arts in the prevention of illness, promotion of health, and management and treatment of health issues across the lifespan. The growing evidence informed us that by engaging in the arts and the creative process, it benefits various emotional, mental and physical health conditions of individuals.
What sets Art Therapy apart from traditional talking therapies is that the non-verbal component engages the five senses through visual, tactile, and sensory art forms. For example, a person who is going through grief could create a collage picture utilising printed photographs of the loved one, and expressing the emotions using visual and symbolic metaphor. A person who is angry, could safely release anger and frustration by pounding some clay, transforming the negative energy by modelling a tactile clay piece into something meaningful and reflective of the current life experience. The
creative art process is a direct channel to support emotional release and self-exploration of an individual in a safe and positive way, which often could not be fully expressed by words alone. It empowers the individual to feel more grounded and understood, and fosters healing and positive change.
Through our individual and group art therapy services, I engage with a diverse range of ages, from youth to adults, including their caregivers. I've worked with many people facing anxiety and depression, who have found art therapy to be a valuable complement to traditional psychiatric treatment and therapy, enabling them to increase self-love and self-awareness. Additionally, our caregivers’ group has gained attention, as many caregivers experience stress and burnout often. In collaboration with social workers, we offer Art Therapy self-care and stress-reduction groups specifically for caregivers.
Our organisation’s rehabilitation service is also actively involved in promoting mental health and reducing stigma in the community. Through public education art therapy exhibition, the public can get to know the thoughts and feelings of people living with various health challenges through their artwork. We organised a public art exhibition last year named “Art Tales – Our Illustrated Stories” with the support of the Arts Development Fund for Persons with Disabilities. We would continue to organise programs and exhibitions so as to engage the community for public education and stigma reduction purposes.
In the future, The Providence Garden for Rehab will continue to offer art therapy programmes, public education initiatives, and various mental health support groups to bridge service gaps and promote social inclusion and harmony in our Hong Kong community.
This morning I would like to dedicate a song “Photograph” by Ed Sheeran to fellow audiences, maybe you are a caregiver, someone who struggles with depression, or just having thoughts of anxiety from time to time. Remember to practice self-care and take a deep breath. Find a safe space to relax, whether in nature or at home, and consider creating art while listening to music. Allow yourself to take things slowly, sitting with your emotions and understanding that they are part of you. Embrace the ups and downs and the rich inner emotions as part of life’s adventures, and let the colours, shapes and lines of the art creation reflect your life. May you be well and be blessed abundantly!
02/03/2025 - Grace Chan, Art Therapist at the Providence Garden for Rehab, The Hong Kong Sheng Kung Hui Welfare Council
The quality of taxi services in Hong Kong has long been a contentious issue, exacerbated in recent years by the rise of internet-hailing ride services and economic downturns. These challenges have significantly impacted the taxi industry, notably seen in the plummeting value of urban taxi licenses from $7.6 million in 2013 to approximately $3.1 million by mid-2024. The financial strain on taxi drivers, who often pay exorbitant rents to taxi owners, has led to diminished service quality and a lack of motivation to meet passengers' expectations.
In response to these issues and resulting public criticisms, the Hong Kong Taxi Council launched a customer service campaign in order to address industry shortcomings and revitalize service standards. This initiative seeks to acknowledge the challenges faced by drivers and demonstrate a commitment to improving service quality. It represents a pivotal moment for the taxi industry, highlighting the urgency for reform amidst declining public confidence and competition from ride-hailing platforms like Uber, which, despite facing legal hurdles, have captured significant market share due to their perceived convenience and competitive pricing.
Challenges of Operating Taxi Services in Hong Kong
Operating taxi services in Hong Kong presents multifaceted challenges, primarily driven by financial burdens and an outdated licensing system that favors a few incumbent owners. High rental costs for taxis directly impact drivers' earnings, leading to dissatisfaction and reduced service standards. The monopolistic nature of the licensing regime further stifles competition and innovation within the industry, hindering its ability to adapt to evolving consumer demands and technological advancements. The industry has also failed to attract young blood and hence most of the drivers are way past the benchmark of old age of 60 years.
The emergence of ride-hailing platforms has intensified competition, exacerbating the plight of traditional taxi services. Uber, despite operating in a legal gray area, has attracted a sizable customer base seeking more efficient transportation alternatives. This underscores the growing preference for flexible, technology-driven services that traditional taxis struggle to match. To remain viable, Hong Kong's taxi industry must confront these challenges head-on, addressing both regulatory barriers and internal operational deficiencies.
Can the Ambassador Campaign Really Help?
The effectiveness of the ambassador campaign hinges on its ability to instill a culture of professionalism and service excellence among taxi drivers. By emphasizing the importance of courtesy and customer satisfaction, the campaign could perhaps rebuild trust and improve overall passenger experience. However, achieving sustainable improvement requires more than just promotional efforts—it necessitates structural reforms and tangible incentives to incentivize drivers towards higher service standards.
Drawing insights from global practices, cities such as Singapore and Dubai, have integrated technology in taxi services. This provides a relevant benchmark for Hong Kong. Technology-enabled booking systems and electronic payments can streamline operations, enhance user convenience and service efficiency. Embracing similar innovations could bolster Hong Kong's taxi industry, making it more competitive and appealing to consumers accustomed to digital solutions.
Improvement Suggestions for the Government and Stakeholders
To foster lasting change, collaborative efforts between the government and industry stakeholders are imperative. Key recommendations are:
1. Reform the Licensing System: Transitioning towards a more competitive licensing framework based on performance metrics could stimulate service improvements. By diversifying ownership and promoting operational transparency, the government can create a more dynamic marketplace conducive to innovation and service quality.
2. Embrace Technological Integration: Expanding digital infrastructure, such as app-based booking systems and cashless payment options, would modernize service delivery and enhance user experience. Initiatives like the government's proposed rollout of premium taxi fleet licenses and e-payment solutions represent positive strides towards technological integration.
3. Promote Public Awareness: Educating consumers about their rights and responsibilities when using taxi services is crucial for fostering mutual respect and improving overall service interactions. Public awareness campaigns can enhance passenger satisfaction and encourage a culture of accountability among drivers.
Hong Kong is an international city renowned for its best of the class transport system. There is no plausible reason why the taxi service cannot be improved to same standards.