簡介
Listen to #Hashtag Hong Kong every Sunday morning at 8.15
Focussing on issues affecting civil society, we'll hear from representatives of NGOs, associations, statutory bodies, and non-profit groups.
(Sundays 8.15am - 8.25am)
最新
John Ng, Careers Master of St Paul's College
How has life treated you? Each of you may have a different answer at different stages of life.
When I was small, I wished to stand tall.
I asked my teacher, “What will I be?”
Here’s what my teacher said to me,
“Any dream will do.”
I’m sure many of you have been encouraged to do the same: pursuing your own dreams. But I doubt whether many adolescents have dreams of their own in this day and age. For those who do, I am wondering whether the dreams contribute to genuine happiness. The World Happiness Report 2024 sounds alarm on the mental well-being of the youth. Our youth’s happiness has hit a new low.
Many teenagers are living with the mundanity of daily routines, and worryingly, lack long-term plans of their own. With a lack of personal life goals, these youngsters go with the flow, and tend to follow a fragmented path, which is not sustainable in the long-term. When facing headwinds, they can become disoriented and experience mental breakdown easily. Their setbacks in life include unsatisfactory academic results, huge pressure from parents and the deprivation of social life. To our dismay, despair often leads to tragic stories.
Career and life planning is particularly important for our youth. Gone are the days when we were burdened with making important life decisions, such as choosing university courses or applying for a job, in the nick of time. Life is a journey and it should be perceived this way.
Now I have students of my own,
they ask me, “What will I be?”
I say to them, “Whatever will be will be.”
Of course, I am not encouraging them to engage in inaction. What I am telling them is that they should plan ahead without excessive planning.
There is a world of opportunities awaiting them. I usually tell them this: go all out and explore. Yet nothing should be set in stone to start with. Nor should they overwhelm themselves with as many experiences as possible. Remember, it is not the more, the merrier. They should embrace new opportunities while committing themselves to a few experiences at a time. Gradually, they will form their own goals, work towards the goals, review them from time to time, form new life priorities and build career resilience. It’s okay to face hardships. Don’t be failed by the future but let future find us. Life planning is a perennial and dynamic process.
To be future ready, we are often told that we should adapt to the emerging AI world. I am not worried about Gen Alpha’s preparedness for the AI world because they are generally tech-savvy. What I am worried about is their exposure to the real world experience. When some youngsters have spent too much time in the virtual world, they only know how to write fragmented sentences as social media messages instead of composing proper emails; or they only know how to customise their online experience without feeling the need to collaborate with others. Worse still, some of them only know how to input commands in order to generate music and artworks while losing human creativity. I hope none of these will become the norm or else our future will be bleak.
Our future will be bleak because the youth is our future. If they thrive, we thrive. That’s why I encourage NGOs, schools and businesses to work together to organise experiential activities for our youth so as to connect their learning experiences with the real world. Nothing is more valuable than providing them with mentorship and internship. Giving them a flavour of the workplace allows them to appreciate the beauty of teamwork and gain practical experiences making them more humanistic. In fact, many of our students are grateful for the enlightening and life-transforming experiences of learning from mentors experienced in the field. Their experiences are conducive to their career planning.
At the end of the day, we are reduced to a name, or slightly better, a character. I hope when we reach that note, we can proudly say:
“I lived a life that's full
And traveled each and every highway
And more, much more than this
I did it my way”
These few lines are taken from the song “My Way” by Paul Anka. “My way” does not denote a solitary journey. Rather, it means that we, especially our youth, should navigate the world ourselves, have forward planning and chart a course that suits us best. If we can, Hong Kong will prosper.
重溫
Alok Jain, CEO of Trans-Consult and member of Council for Decarbonising Transport in Asia
The quality of taxi services in Hong Kong has long been a contentious issue, exacerbated in recent years by the rise of internet-hailing ride services and economic downturns. These challenges have significantly impacted the taxi industry, notably seen in the plummeting value of urban taxi licenses from $7.6 million in 2013 to approximately $3.1 million by mid-2024. The financial strain on taxi drivers, who often pay exorbitant rents to taxi owners, has led to diminished service quality and a lack of motivation to meet passengers' expectations.
In response to these issues and resulting public criticisms, the Hong Kong Taxi Council launched a customer service campaign in order to address industry shortcomings and revitalize service standards. This initiative seeks to acknowledge the challenges faced by drivers and demonstrate a commitment to improving service quality. It represents a pivotal moment for the taxi industry, highlighting the urgency for reform amidst declining public confidence and competition from ride-hailing platforms like Uber, which, despite facing legal hurdles, have captured significant market share due to their perceived convenience and competitive pricing.
Challenges of Operating Taxi Services in Hong Kong
Operating taxi services in Hong Kong presents multifaceted challenges, primarily driven by financial burdens and an outdated licensing system that favors a few incumbent owners. High rental costs for taxis directly impact drivers' earnings, leading to dissatisfaction and reduced service standards. The monopolistic nature of the licensing regime further stifles competition and innovation within the industry, hindering its ability to adapt to evolving consumer demands and technological advancements. The industry has also failed to attract young blood and hence most of the drivers are way past the benchmark of old age of 60 years.
The emergence of ride-hailing platforms has intensified competition, exacerbating the plight of traditional taxi services. Uber, despite operating in a legal gray area, has attracted a sizable customer base seeking more efficient transportation alternatives. This underscores the growing preference for flexible, technology-driven services that traditional taxis struggle to match. To remain viable, Hong Kong's taxi industry must confront these challenges head-on, addressing both regulatory barriers and internal operational deficiencies.
Can the Ambassador Campaign Really Help?
The effectiveness of the ambassador campaign hinges on its ability to instill a culture of professionalism and service excellence among taxi drivers. By emphasizing the importance of courtesy and customer satisfaction, the campaign could perhaps rebuild trust and improve overall passenger experience. However, achieving sustainable improvement requires more than just promotional efforts—it necessitates structural reforms and tangible incentives to incentivize drivers towards higher service standards.
Drawing insights from global practices, cities such as Singapore and Dubai, have integrated technology in taxi services. This provides a relevant benchmark for Hong Kong. Technology-enabled booking systems and electronic payments can streamline operations, enhance user convenience and service efficiency. Embracing similar innovations could bolster Hong Kong's taxi industry, making it more competitive and appealing to consumers accustomed to digital solutions.
Improvement Suggestions for the Government and Stakeholders
To foster lasting change, collaborative efforts between the government and industry stakeholders are imperative. Key recommendations are:
1. Reform the Licensing System: Transitioning towards a more competitive licensing framework based on performance metrics could stimulate service improvements. By diversifying ownership and promoting operational transparency, the government can create a more dynamic marketplace conducive to innovation and service quality.
2. Embrace Technological Integration: Expanding digital infrastructure, such as app-based booking systems and cashless payment options, would modernize service delivery and enhance user experience. Initiatives like the government's proposed rollout of premium taxi fleet licenses and e-payment solutions represent positive strides towards technological integration.
3. Promote Public Awareness: Educating consumers about their rights and responsibilities when using taxi services is crucial for fostering mutual respect and improving overall service interactions. Public awareness campaigns can enhance passenger satisfaction and encourage a culture of accountability among drivers.
Hong Kong is an international city renowned for its best of the class transport system. There is no plausible reason why the taxi service cannot be improved to same standards.
