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7.Effective Monitoring
Sixty-eight complaints and enquiries were made during 2000. Replies
(or interim ones) were given within 10 days. All the complaints
were investigated and thorough answers given to the complainants.
Complaints against RTHK may also be lodged with the Broadcasting
Authority. In 2000, 180 complaints were received but all, except
two, were classified by the BA as unactionable, minor breaches or
unsubstantiated. The two cases found to be breaches were dealt with
by the programme divisions concerned and appropriate disciplinary
action was taken.
8.Comments and Suggestions
These can be addressed to our Radio Complaints Hotline on 2339
6331 or fax 2338 0279, and Television Administration Unit on 2339
7603 or fax 2338 3334. We will respond immediately wherever possible.
If the case requires detailed investigation, we will issue an interim
reply within 10 days.
If you feel that your comments or suggestions have not been dealt
with adequately, please write to the Director of Broadcasting at
the following address.
9.Where to go for further information
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You can make enquiries to our Corporate Affairs Unit at the
following address and numbers:
Radio Television Hong Kong
Broadcasting House
30 Broadcast Drive
Kowloon
Tel. : 2339 6402 and 2339 6527
Fax : 2336 9314 and 2338 4151
E-mail: www@rthk.org.hk
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